Privacy Policy | Starda Casino

Information we may collect

When you use Starda Casino, we may collect information that identifies you, relates to your account or helps us operate the website. The information collected depends on how you interact with the services, the features you use and the requirements that apply to online gambling businesses. You may provide some information directly, while other information may be collected automatically when you browse or use the site.

Account and identity information

This may include your name, date of birth, contact details, login information, country or state of residence, and other details needed to create and maintain an account. We may also receive information you provide when updating your profile, asking for help, entering a promotion or communicating with our support team.

Verification information

To confirm identity, age, eligibility or account ownership, we may request verification documents and related information. Depending on the circumstances, this can include an identity document, proof of address, a photograph or other information needed for verification. We handle these materials carefully and use them for account security, compliance, fraud prevention and responsible operation of the services.

Payment and transaction information

We may collect records relating to deposits, withdrawals, wagers, account balances and other transactions. Payment providers may process payment details on our behalf. We may receive information such as transaction status, payment method, partial payment details and relevant risk or verification information. We do not need to hold every payment detail in the same way, and payment processing may be subject to the privacy terms of the provider involved.

Technical, device and usage information

When you visit the website, we may collect technical information such as your IP address, browser type, device type, operating system, language settings, pages viewed, approximate location, access times and interactions with website features. We may also record information about how the website performs and whether links or functions work properly. This information can help us maintain security, improve usability and understand general website activity.

Information from other sources

We may receive information from service providers, payment partners, identity verification services, fraud prevention providers or other parties where this is necessary to provide the services, protect accounts or meet legal and operational requirements. We expect such parties to handle information in accordance with their own applicable privacy obligations.

How and why we use information

We use personal information for purposes connected with providing and managing Starda Casino services. We seek to use information that is relevant to the purpose for which it was collected and to limit access to people and providers who need it for their work.

To create, verify, maintain and secure player accounts.
To provide casino features, process requests and keep account records accurate.
To process deposits, withdrawals and other account transactions.
To confirm identity, age, eligibility and account ownership.
To detect, investigate and prevent fraud, money laundering, collusion, abuse, account takeover and other unlawful or harmful activity.
To meet legal, regulatory, court, law enforcement and other official requirements that apply to the services.
To respond to enquiries, provide customer support and resolve complaints or disputes.
To monitor website performance, troubleshoot faults and improve features, content and user experience.
To protect the rights, property, systems and safety of players, service providers and the business.
To send service communications, including account, security, transaction and operational messages.
To send marketing communications where permitted and where any required consent or preference has been provided.

We may use information where it is necessary to perform a service requested by you, to comply with an applicable obligation, to protect security and integrity, to pursue a legitimate operational purpose, or where you have given consent. Marketing preferences can be changed, and withdrawing consent for marketing will not affect the lawfulness of processing carried out before consent was withdrawn.

We do not use personal information for purposes that are unrelated to the services without a reasonable basis or appropriate notice. If a new use is materially different, we may provide additional information or seek consent where required.

Sharing, security and retention

Personal information may be shared when reasonably needed to operate the website and provide the services. This may include sharing with payment processors, identity and age verification providers, technology and hosting providers, customer support tools, fraud prevention services, professional advisers and other contractors working on our behalf. Information may also be disclosed where necessary to comply with a legal request, protect safety, investigate suspected wrongdoing or enforce applicable terms.

Service providers may process information in Australia or another country. Where information is handled by a third party, we aim to use appropriate contractual, technical and organisational measures to support confidentiality, security and lawful processing. Third parties may have their own privacy policies, and their handling of information may be governed by the requirements that apply to them.

We use reasonable safeguards designed to protect information from unauthorised access, loss, misuse, alteration or disclosure. These safeguards may include access controls, authentication measures, monitoring, secure communications and internal procedures. No website, online account or electronic transmission can be guaranteed to be completely secure. Players should protect their login details, use a secure device and contact support promptly if they suspect unauthorised account activity.

We keep personal information only for as long as it is reasonably needed for the purposes described in this policy, unless a longer period is required or permitted. Some account, verification, payment and transaction records must be retained for a period required by law even after an account is closed or a deletion request is made. When information is no longer needed, it may be securely deleted, anonymised or disposed of in accordance with applicable requirements.

Closing an account does not automatically remove every record connected with it. We may need to retain information to meet legal obligations, prevent repeat fraud or abuse, resolve disputes, enforce terms, maintain financial records and demonstrate that required checks were completed.

Cookies and your privacy rights

Cookies and similar technologies

Starda Casino may use cookies and similar technologies to remember settings, support login and security functions, understand website use, measure performance and improve content. Some cookies are necessary for the website to operate, while others may support analytics or preferences. Cookies may be placed by the website or by service providers assisting with website functions.

You can manage, block or delete cookies through the settings of your browser or device. If you disable certain cookies, some account or website features may not work as intended. Browser settings and available controls can differ, so you should review the options provided by your browser or device manufacturer.

How to exercise your rights

Depending on the circumstances and the requirements that apply, you may have rights to request access to the personal information we hold about you, ask for inaccurate or incomplete information to be corrected, request deletion of your data, and withdraw consent to marketing communications. You may also be able to ask questions about how information is used or request that certain processing be limited. These rights are not absolute, and exceptions may apply where information must be retained or processing is needed for security, legal or operational reasons.

To make a privacy or data request, email support@starda-casino.wtf. Please describe your request clearly and provide enough information for us to identify the relevant account. We may need to verify your identity before releasing, correcting or deleting information. This helps prevent unauthorised access and protects player accounts.

Access: ask for a copy or explanation of personal information held about you.
Correction: tell us which information is inaccurate, incomplete or out of date.
Deletion: ask for personal information to be deleted where there is no continuing reason to retain it.
Marketing consent: withdraw consent or ask us to stop sending promotional communications.

Withdrawing marketing consent will not stop essential service messages, such as security notices, account communications, transaction updates or information required to administer the services. If you believe your privacy request has not been handled appropriately, you can contact support@starda-casino.wtf so the matter can be reviewed.

Updates to this policy

We may update this Privacy Policy when our services, information practices or legal obligations change. The updated version will be made available on this page, with the revised wording applying from its stated publication or effective date. We encourage players to review the policy from time to time. Continued use of the website after an update may indicate acknowledgement of the revised policy, subject to any consent requirements that apply.